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Shipping & Returns

Shipping Policy

Shipping Policy

At Fantasia Moon, we strive to provide our customers with a seamless and reliable shipping experience. Our Shipping Policy outlines important information regarding shipping rates, delivery times, and order processing.

1. Order Processing

All orders are typically processed and shipped within 3 business days from the date of purchase, unless otherwise stated. Please note that processing times may vary depending on product availability and order volume.

2. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Delivery typically takes between 3 to 5 business days, depending on your location.

  • Expedited Shipping: For faster delivery, expedited shipping options may be available at an additional cost.

3. Shipping Rates

Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address. Shipping costs will be displayed at checkout before you complete your purchase.

4. International Shipping

We currently offer shipping to select international destinations. International shipping rates and delivery times may vary depending on the destination country and shipping method selected.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery and estimate its arrival date.

6. Order Tracking

If you have any questions or concerns about the status of your order, please contact our customer support team at [Contact Information]. We will be happy to assist you in tracking your order and resolving any issues that may arise.

7. Shipping Restrictions

Please note that certain products may be subject to shipping restrictions or regulations based on their contents or destination. It is your responsibility to ensure that any products you order comply with applicable shipping laws and regulations.

8. Lost or Damaged Shipments

In the event that your order is lost or damaged during transit, please contact us immediately so that we can initiate an investigation with the shipping carrier and arrange for a replacement or refund, as applicable.

9. Changes to This Policy

Fantasia Moon reserves the right to update or change this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at info@fantasiamoon.com.

Last updated: 2/2/24

Return & Exchange Policy

At Fantasia Moon, we want you to be completely satisfied with your purchase. Our Refund Policy outlines the terms and conditions for requesting refunds or exchanges for products purchased from our website.

1. Eligibility for Refunds

We accept refund requests for eligible products within 10 days from the date of purchase. To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in its original condition, and returned in its original packaging.

  • You must provide proof of purchase, such as an order confirmation or receipt.

  • The reason for the refund request must be valid and falls within the scope of our Refund Policy.

2. Non-Refundable Items

Certain products are exempt from being refunded. These include:

  • Gift cards

  • Downloadable software products

  • Personalized or customized items

3. Refund Process

To request a refund, please contact our customer support team at [Contact Information]. Provide your order details and reason for the refund request. Our team will review your request and determine its eligibility.

If your refund request is approved, we will process the refund to the original method of payment within 5 business days. Please note that it may take some time for the refund to reflect on your account, depending on your financial institution.

4. Return Shipping

If you are returning an item for a refund, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.

5. Exchanges

If you wish to exchange an item for a different size, color, or variant, please contact our customer support team to arrange for an exchange. Exchanges are subject to product availability and must meet the eligibility criteria outlined in this Refund Policy.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will work with you to arrange for a replacement or refund, as applicable.

7. Changes to This Policy

Fantasia Moon reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at info@fantasiamoon.com.

Last updated: 2/2/24

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